Dynamics 365 Customer Voice

Scalable Feedback Management Solution powered by the Microsoft Cloud

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What is Dynamics 365 Customer Voice?

Microsoft Dynamics 365 Customer Voice helps businesses of all sizes understand their customers better with real-time feedback and actionable insights to deliver exceptional experiences and drive business opportunities.

Predictive insights

Automatic alerts and customized workflows will trigger predictive insights so you can engage with customers at the most critical times.

Advanced analytics

Discover hidden trends and important metrics through streamlined data analysis with advanced analytics supported by AI.

Personalized surveys

Continuously track customer sentiment and perceptions of your products and services with personalized and customizable surveys.

Integrated data

Connect your data across a variety of applications to build unified customer profiles.

Dashboards and reports

Create interactive dashboards that provide day to day insight on support trends, activities and social media interaction

Build strong connections

Strengthen your relationship with customers through the customer management dashboard and real-time follow-up.

Key Benefits

Earn loyalty

Increase brand loyalty and advocacy by providing personalized and contextual interactions across the customer journey, through any channel and from any device.

Track customer sentiment

Capture real-time feedback and track customer sentiment through personalized and customizable alerts, triggers and surveys.

Run smarter with connected operations software

Bring agility and efficiency to your customer engagement operations by integrating data across your entire organization.

Drive business opportunities

Maximize actionable insights to drive opportunities by leveraging advanced analytics to uncover trends and metrics.

See it in action Video

Introduction to Dynamics 365 Customer Voice